Service Analytics Market To Reach USD 1.56 Billion By 2026 Growing at a CAGR of 13.6%


The Service Analytics report evaluates critical aspects of the industry about the existing and projected market during the forecast years. It also lists the market drivers, threats, the latest trends, growth prospects, pertaining to the leading vendors in the global Service Analytics sector. The study offers the users with accurate market insights and the popular expansion strategies executed by the leading companies in the market to get a competitive advantage. This report on the Service Analytics market includes the investors and stakeholders engaged in the industry and other professionals engaged in the wellness programs and services for already established companies and new entrants attempting to strengthen their presence in the market.

Service Analytics Market Size – USD 0.56 Billion in 2018, CAGR of 13.6%, Service Analytics Industry Trends-The adoption of AI and machine learning.

The Service Analytics Market is expected to reach USD 1.56 Billion by 2026, according to a new report by Reports and Data. Service analytics is the method of processing, capturing, and analyzing the data produced from the performance of a service system to extend, enhance, and personalize a service to design value for both service providers and customers. High-level analytics incorporate interrelated technologies, the most popular of which are natural language processing (NLP) and extraction, artificial intelligence/machine learning, and big data technologies. These technologies and methods, while not generally deployed in healthcare, are all practiced to fluctuating degrees by most of the vendors. As these technologies develop, advanced analytics, it will allow more precise predictive and determined capabilities.

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 Most exhaustive List of Top key vendors in Service Analytics Market are:

SAP SE, SAS Institute, Agile CRM, Microsoft Corporation, BlueFletch, Aureus Analytics, Centina Systems, ClickSoftware Technologies, Microstrategy Incorporated, Numerify, Inc., Mobi, Oracle,, Inc., Sisense, Servicenow, Inc., and Tableau Software.

The market in the APAC region is expected to witness the highest CAGR of 14.5% during the forecast period. Organizations in the region are developing Data and Analytics tools and platforms to achieve different data sets with more significant volumes and derive more in-depth insights from the data. Enhanced investment tools and services required for the change of existing business methods and the creation of innovative products/services through more profound insights produced from Analytics tools, will establish a significant growth factor.

Deployment Outlook (Revenue, USD Million; 2016-2026)

  • On-Premise
  • Cloud

Component Outlook (Revenue, USD Million; 2016-2026)

  • Solutions
  • Services

Function Outlook (Revenue, USD Million; 2016-2026)

  • Customer Service Analytics
  • IT Service Analytics
  • Field Service Analytics

Application Outlook (Revenue, USD Million; 2016-2026)

  • BFSI
  • Retail and eCommerce
  • Energy and Utility
  • Government
  • Others

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The growth of the market is governed by various factors such as rising number of enhanced client and customer interaction

Further key findings from the report suggest

  • The Service Analytics Market is estimated to reach USD 1.56 Billion by 2026, at a CAGR of 13.6% during the forecast period.
  • The solution component accounted for a larger share of 65.1% of the market in 2018.
  • The cloud deployment is anticipated to grow at a higher rate of 13.9% during the forecast period.
  • The IT service analytics function segment is anticipated to grow at the highest rate of 14.1% during the forecast period.
  • The retail and ecommerce application is anticipated to grow at the highest rate of 13.8% during the forecast period.
  • North America region accounted for the largest share of 30.3% of the market in 2018. The market in the region is expected to increase due to the growing adoption of cloud solutions by the companies to promote information governance over the expected timeframe. The presence of leading market players in the region aids in the creation and implementation of innovative technologies. The application is motivated by the requirement to track data patterns, thereby examining the business accomplishment.
  • Various players are developing strategies to mark their presence in the industry.
  • On October 2018, one of the preeminent technology organizations in the world, IBM, acquired Raleigh-based Red Hat for USD 34 billion.

Geographically, this report studies the key regions, focuses on product sales, value, market share and growth opportunity in these regions, covering:

United States




Southeast Asia


What Global Service Analytics Market Research Report Offers:

  • Global Service Analytics market shares, drivers, opportunities, constraints, hurdles, threats, and growth prospects.
  • Service Analytics industry carries out detailed estimations at the regional level with manufacturers, sales, consumption, and import/export dynamics.
  • Service Analytics market report offers manufacturers/vendors critical information related to the market, pricing analysis, financial standing, product portfolio, and gross profit of leading companies.
  • Service Analytics market infers a forecast for up to 8 years for the abovementioned segments.
  • The study also includes supply chain trends, including elaborate descriptions of the latest technological development.
  • Optimum strategic initiatives for new players in the Service Analytics industry.
  • Manufacturing processes, suppliers, cost, rates of production and consumption, transport mode and cost structuring, and value chain analysis.
  • Company profiling with prevalent expansion strategies, revenue generation, and recent developments.

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