Freshdesk is moving at a great pace, both at acquiring market share and funding.
Chennai. Nov 2, 2016. RedNewswire/–
Founded in 2010 by ex-Zoho’s Girish Mathrubootham and Shan Krishnasamy, Freshdesk has been taking big leaps in acquiring both customers and at raising funds, given the self-speaking CRM products it is proud of.
Freshdesk allows companies to support customers by offering help desk ticketing, issue tracking, and insightful analytics across phone, email, the web, live chat, social media, and other channels.
It automates multichannel tickets to support representatives with built in analytics. Mobihelp supports and engages customers within the app. It also provides self-service with its knowledge base and community forums. It is integrated with CRM systems, invoicing tools and e-commerce solutions.
Won Microsoft Bizspark India startup challenge in cloud category in 2014. Currently has around 40,000 customers across various verticals such as Pearson, Honda, Sony pictures, Goodreads, MI, Cisco. Launched Hotline, an app, real-time messaging service, to help mobile-first businesses provide real-time support to their customers. Becomes the first Indian startup to enter Gartner’s Magic Quadrant (MQ) for customer engagement in May 2016 Opened office in Berlin.
Freshdesk raised a Series F round ($55M) in November 2016.