FreshDesk launches messaging app Hotline.io, Uber to launch own payment wallet, Ola joins UP govt to create 50k entrepreneurs

FreshDesk launches messaging app Hotline.io.

Chennai based cloud based software services startup FreshDesk, which recently acquired FrameBench's file collaboration platform, today launched it's own in app messaging service app Hotline.io.

Bengaluru | Feb 25, 2016 08:23 AM IST.

Hotline.io has been built to support customers to engage in an in-app messaging service to cater to the customer's needs. The app helps companies and startups to answer customer queries in a quick mode. The app also has many in-built tools and integrated features to help the customer support executives to switch on to various modes or provide customers with documents they might be in need of.

"Phone and email are not ideal channels for mobile app users. Mobile first businesses face a unique set of challenges that need specific solutions," said Girish Mathrubootham, CEO of Freshdesk. "Support needs to be in app, engagement should be real time, context must be readily available, and the solution has to be massively scalable. We built Hotline with these in mind.", as reported by ET Bureau.

The launch of Hotline comes within two months of Konotor's acquisition in December. The Hotline product is built on Konotor and Freshdesk's own Mobihelp. In addition to high speed, real time support, Hotline.io enables companies to proactively engage with customer segments through in app announcements, status updates, promotions and other targeted messaging, said a statement by Freshdesk.

Uber to launch own payment wallet.

Cab aggregator Uber today said it is evaluating options to have its own payment wallet as it finds the two-factor authentication system imposed by RBI "cumbersome" for riders while making payments through credit or debit cards.

Amit Jain, the President of Uber India also said the app-based taxi service provider may also launch UberPool and UberCommute in some of the metro cities during this year.
"In the US, the majority of our transactions or all the transactions are through credit cards and debit cards. In India, we have a much wider options than any other country."So, we continue to evaluate options and whether our own wallet is the right choice, but, do we have any plans on launching in future, is to be determined. We are evaluating options. We have to come to a conclusion," Jain told PTI in an exclusive interview.
At present, Uber riders can pay through payment wallet services like Paytm. Riders have also the option of making payment in cash.Replying to a query whether the company has approached the Reserve Bank of India seeking permission to launch its own wallet, Jain said, "We are not denying it," and added the company may go for its own wallet when it will reach seamless payment experience from commuters.
"We all know that 2FA (two-factor authentication) is in India today. 2FA is there because it is for the security of the consumers...that is RBI's thinking."It has certain benefits but also has disadvantages because the consumer experience in entering multiple digits after a ride is cumbersome. That doesn't exist in the US. So, we will continue to evaluate options until we have seamless payment experience from the consumer which does not exist in India today," he explained.
Today, Uber oprates in more than 26 cities in India with more than 2.5 lakh drivers added to it.

Ola joins UP govt to create over 50k entrepreneurs

Taxi aggregator Ola today entered into an agreement with the Uttar Pradesh government to create over 50,000 entrepreneurship opportunities across the state.

As per the pact, Ola will work with the state government towards skill development of youth in state and providing entrepreneurship opportunities for 50,000 men and women across the state over the next five years, according to a release.Ola will also work with the state government to introduce innovative and customised mobility solutions like Ola Auto, Ola Share and Ola Shuttle across the state in the coming months.

By bringing more transportation solutions onto its app using technology, Ola is looking to serve citizens across UP giving them instant access to reliable and convenient mobility.On signing of pact with the taxi-hailing app, Chief Minister Akhilesh Yadav said the state is growing as an economic centre for the country faster than ever before.
"The compounded annual growth rate of UP in the last three years has been higher than the national growth rate. Technology and skilling are two major areas we would like to focus on to further accelerate the impact on the state's economy," he said.Ola's commitment to building mobility for citizens by using cutting edge mobile technology and by enabling entrepreneurship and skill development will be invaluable, he added.
"We are extremely delighted to bring them onboard as part of this MoU to skill and create opportunities for over 50,000 youth in the state of Uttar Pradesh," Yadav said.Ola Chief Operating Officer Pranay Jivrajka said, "We are proud to partner with the UP government. We aim to create more than 50,000 employment and entrepreneurial opportunities in the state by investing in skill development of youth."

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